Manage your employee services efficiently with Service Desk, an IT service management (ITSM) solution by SolarWinds. With this tool, you can streamline all your
tickets coming in from different mediums such as email, phone call, a customized Service Portal, and even the occasional (or extremely frequent) walk up. Service Desk brings your department closer and replaces all the other service apps that you have been using all this while. The easy-to-use software reduces the usual 10-step process to one or two steps. Furthermore, you can integrate this software with 200 cloud apps to make management easier and smoother.
Web Help Desk is an affordable and reliable Help Desk Ticketing and Asset Management Software by SolarWinds. The software streamlines and automates the ticketing
management tasks so that you can manage customer grievances properly. Web Help Desk allows you to keep track of tasks, assignment, routing, and escalation.
The SolarWinds ipMonitor tool helps you to monitor networks, servers, and applications performance through a common console. It sends you regular alerts for the
availability and performance issues. If any problem comes up, you don't have to worry about the down-time since ipMonitor automates the remediation actions. The built-in dashboard and reports give you an in-depth insight into the performance monitoring so that you can trace the key improvement areas.
Dameware Remote Everywhere by SolarWinds is a quick, manageable, and lightweight cloud-based remote support solution that can be accessed anywhere with an internet
connection. The software allows the technicians to control basic remote administration tasks such as remote support requests management, agents configuration,technician activity reporting, and surveys creation with the collection. The software requires minimal setup and, it's as easy as logging in using an id or password.
Dameware® Remote Support by SolarWinds is a comprehensive and quick affordable remote support software that simplifies and accelerates remote IT administration
tasks for IT admins and support technicians. Dameware Remote Support incorporates built-in Dameware Mini Remote Control to gain remote access to Windows®, Linux®, and Mac® OS X® systems. The software allows smart card logon and authentication as well.
Dameware Mini Remote Control by SolarWinds is a reliable remote control software and desktop sharing tool designed for IT pros so that they can access end-users'
remote desktops, laptops, and servers for support. The software allows you to provide support to multiple devices simultaneously and supports all the operating systems such as Windows, Linux, and Mac. Dameware Mini Remote Control software can reboot switched off desktops and provides safe remote connectivity with Smart Card login and FIPS 140-2 validated encryption.
The Help Desk essentials pack by SolarWinds bundles the Dameware Remote Support and Web Help Desk that enables you to help desk and IT remote support tasks.
The software lets you address the tickets quickly with remote support capabilities while tracking the technician's performance to enhance customer satisfaction. The bundled software removes the need for manually managing the support tickets by allowing access to remote machines and managing them efficiently.